Visionflex Support

Contact our friendly support team for the latest manuals, drivers, firmware or software.

Call us on +61 02 8914 4000 or email us at

Our business hours are 9:00am to 5:30pm Australian Eastern Standard Time.
We will do our best to respond to your email promptly.

Dealer Portal

Access dealer resources including media assets and imagery.

Training Guides

Watch our step-by-step video guides to learn more about our products.

Create a ticket

Complete the customer support form for more technical assistance.

Visionflex Total Care Plan (TCP)

The TCP provides unlimited priority access to expert assistance and advice, plus ongoing software updates, training, and regular product servicing, ensuring you always get the most out of your Visionflex telehealth solution.

Our comprehensive service and support plan provides peace of mind for Visionflex customers who use the ProEX Telehealth Hub and ProEX Mobile devices in their clinical practice.

The Total Care Plan includes:

  • Telephone support (unlimited time) during business hours (AEST)
  • Online remote access
  • Software updates
  • Labour time for repairs (back to base)
  • Loan unit for the duration of repair (subject to terms and conditions)
  • All parts for repairs
  • Replacement unit if repair is not viable