Merchant navy

Why Virtual Care for Merchant Navy?

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Overcoming Isolation

Timely, high-quality healthcare in place.

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Improved Workforce Safety

Supporting ship medical personnel and timely care.

Culturally Safe Solutions

Respecting diversity across communities.

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Ready for Regulatory Changes

Future-proofed for new healthcare standards.


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Virtual care gives seafarers access to adequate medical care

For maritime workers, sea crews, and cruise liner passengers, access to medical services while at sea is virtually impossible. Most seafaring vessels carrying a small crew do not have a medical doctor onboard. Each year, medical emergencies on the seas force one-in-five ships to divert from their course, at an average cost of $180,000 per diversion (according to Infinite Healthcare). Twenty percent of these are later found to be non-critical and could have been avoided by using virtual care assistance.

If injury or illness occurs at sea, there is a concern about how seafarers receive adequate care.

Using Visionflex’s cutting-edge technology and virtual care devices, crew members can contact a doctor via video conferencing, and capture high-quality images, videos, and patient vitals. This data allows the doctor to make an informed decision as to whether the patient is well enough for the ship to continue to the next port, whether the ship needs to divert, or whether a helicopter evacuation is required.

Benefits of Virtual Care Technology for Merchant Navy

Maritime crews often operate far from traditional medical infrastructure. Visionflex’s clinical virtual care platform brings high-quality medical services directly onboard, improving health outcomes while reducing medevac costs and operational risk.

By utilising a virtual care solution for on-ship care and monitoring in between medical appointments, the patient can help to effectively manage conditions.

Virtual care is ideally placed to support patients suffering from asthma, diabetes, mental health conditions and more.

  • Consult and collaborate with specialists without delays
  • Efficiency Gains: Less travel, streamlined data entry, and swift collaboration with specialists.
  • Convenience & Comfort: High-quality assessments on-ship, reducing stress and travel.
  • Holistic Experience: Early interventions, better condition monitoring, and improved mental health support.
  • Culturally Safe
  • Reduced costly medical evacuations
  • Improved operational continuity
  • Scalable, adaptable and compliant solutions